Peace of Mind IT Packages
Hi, I'm Lee — your local IT support guy here in West Cumbria (Workington, Whitehaven, Maryport, Cockermouth, Wigton and all the surrounding villages).
After more than 22 years helping homes and small businesses keep their computers running smoothly, I've seen the same story too many times: people wait until something goes badly wrong… then face stressful emergencies, big unexpected bills, and days of disruption.
My monthly packages help reduce avoidable problems and spot issues earlier. Choose the level of monitoring, maintenance and support that suits you.
Reduce Avoidable Problems
Monitoring and security can help identify problems earlier. Maintenance and support depend on your chosen plan.
Repairs and work outside your plan are charged separately.
Earlier Warning
Device-health monitoring can highlight disk and performance issues. Alerts are not a guarantee that every problem will be detected or prevented.
Priority with Secure + Maintain
Secure + Maintain customers receive priority over pay-as-you-go bookings during support hours. Priority support is not included with Security Watch or Business Care.
Real Peace of Mind
All plans provide managed security and monitoring. Maintenance varies by tier; backup monitoring is available with Secure + Maintain where agreed. Backup storage and recovery services are not implied by monitoring.
Remote IT Support UK-wide & Beyond
Our current customers include homes, small businesses, education providers (like schools), and more. Many are based all over the UK, and some even live abroad — from Scotland to Spain and beyond. With remote IT support and management, you don't have to be in Cumbria (or even the UK) to benefit. We provide secure, reliable remote computer support worldwide.
Pick the Right Plan for You
Choose from essential protection, Business Care, or full proactive care with included remote support.
Simple Direct Debit options available. Ideal for homes & small businesses UK-wide or international.
Security Watch
Reliable entry-level security for homes & small businesses with early alerts
- Managed Security (helps reduce security risks)
- Patch monitoring + instant email alerts on issues
- Basic realtime alerts (disk & performance)
- Support: pay-as-you-go
Business Care
Managed security and device-health monitoring for homes & small businesses
- Managed Security & patch checks
- Instant email alerts on security/performance issues
- Advanced realtime alerts (disk & performance)
Secure + Maintain
Top-tier proactive protection & priority support for homes & businesses
- Managed Security & patching
- Remote support included (reasonable use)
- Priority over pay-as-you-go bookings
- Advanced scripting tools for better management
- New tools we will deploy to you when they become available
- Cloud backup monitoring available if required
- Free remote setup + health check & cleanup
Your protection at a glance.
Cartcom Security combines several layers of protection to help spot harmful files, restrict suspicious activity and reduce risk.
Antivirus
Checks for viruses and other malicious files, helping to block or quarantine known threats.
Containment
Runs unknown or untrusted programs in an isolated space to help prevent changes to your computer.
Detection & response (EDR)
Monitors activity on your computer and provides information and tools to help investigate and respond to threats.
Behaviour monitoring
Watches how programs behave to help spot harmful actions, even when a file is not yet recognised as a threat.
File rating
Checks a file's reputation to help decide whether it is trusted, malicious or still unknown.
Additional safeguards
Cartcom manages the supporting security options and settings that help the protection work together.
Script analysis
Checks scripts and commands for suspicious instructions that could be used to run an attack.
Cloud threat analysis
Uses cloud-based checks to analyse unknown files and help decide whether they are safe or malicious.
All plans paid by Direct Debit • 12-month minimum term on Secure + Maintain
Support hours: Monday–Friday 9:00–16:00 • Local service you can trust