Job Description

SPECIALIST, IT SYSTEMS AND SUPPORT

We are a lifestyle brand!

If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate yet fast and consistent experience every day, 365 days a year.

We love and take pride in what we do, and we are looking for the right partners to grow with us. Please join us if you consider yourself a person of integrity, a hard-working team player who is eager to continually grow and learn.

ABOUT THE ROLE:

We're not just a food and beverage company — we’re a lifestyle brand with a strong digital backbone. We’re looking for a tech-savvy problem-solver who thrives in a fast-paced, people-first environment. As our IT Systems & Support Specialist, you'll play a key role in supporting and scaling the technology that powers our growing footprint of retail locations.

This is more than just helpdesk support — you’ll be involved in everything from network setup and point-of-sale integrations to the rollout of new systems and the development of IT best practices. If you're hands-on, passionate about tech, and love a dynamic workplace, we’d love to talk.

RESPONSIBILITIES:

• Own the performance and reliability of IT systems across multiple locations (network, POS, hardware, software).
• Be the go-to support expert for store-level IT operations, resolving issues quickly and effectively—onsite or remotely.
• Set up and configure tech systems for new store launches including POS, networking, and security tools.
• Develop IT playbooks, SOPs, and support documentation to ensure consistency and scalability as we grow.
• Work closely with vendors and leadership to support new initiatives, integrations, and infrastructure upgrades.
• Lead and assist in IT-related projects—from planning to execution—with clear timelines and deliverables.
• Monitor system health, proactively troubleshoot issues, and provide insights to prevent future disruptions.
• Be available for occasional after-hours support during openings, rollouts, or emergency situations.

QUALIFICATIONS:

• •3+ years of hands-on IT experience in a multi-location retail or hospitality environment.
• Deep understanding of network systems, end-user support, and infrastructure best practices.
• POS experience is a must; familiarity with Toast POS is a big plus .
• Self-starter who thrives in a fast-moving, independent role but knows when to collaborate.
• Organized and able to manage multiple priorities without letting the details slip.
• Clear communicator who can translate tech-speak into user-friendly language.
• Comfortable driving to locations and providing onsite support as needed (valid driver’s license required).
• Bachelor's degree in IT, Computer Science, or relevant field preferred—but experience speaks louder.

BENEFITS:

• Health & Wellness – Medical, Dental & Vision
• PTO
• Discounted Meals
• Growth Opportunities

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