Job Description

RFID Hotel, a division of Avery Products Corporation is looking for a Customer Service Representative. You will engage with customers and teammates via phone and email to provide a seamless customer experience throughout the order process, strengthening customer relationships. The ideal candidate should be confident working independently as well as comfortable working with a growing team.

WHAT WE OFFER

• Competitive salary with quarterly bonus potential
• Dynamic, energetic work environment with an exceptional talented workforce.
• Great comprehensive benefits including Medical, Dental, Vision, Short-Term and Long-Term Disability, Company provided & paid life insurance
• Excellent 401K Retirement Plan with very generous company match.
• Work life balance, 12 company paid holidays, paid vacation and paid sick time

WHAT YOU WILL BE DOING

• Provide professional front-line email, phone and live chat communication to customers for service-related inquiries and complaints including technical trouble-shooting
• Data entry and maintenance in Netsuite ERP system including order processing, communications logging, and contact updates
• Contact existing customers to confirm account details and secure reorders
• Work closely with other departments to ensure a smooth customer experience
• Gather customer feedback, reporting and escalating product or service issues
• Organize and prioritize multiple concurrent tasks while remaining highly responsive to customer and team needs
• Take ownership of assigned tasks and seek opportunity to engage with customers and provide meaningful value throughout the stages of the customer journey

WHAT YOU NEED TO SUCCEED

• Excellent professional verbal and written communication skills
• Proven passion for providing a stellar customer service experience
• Strong attention to detail
• Proactive communication and pre-emptive problem solving
• Experience working in professional services or sales team settings
• Working on-premises during normal business hours Mon-Fri 9am-6pm

ABOUT US

As the largest and most-trusted supplier of RFID key cards and credentials for hotels, RFID Hotel leads uniquely at the intersection of technology and meaningful change by providing the best quality products and the highest level of customer service. With thousands of hospitality customers across the globe and millions of products in circulation, our vision is to cultivate an ecosystem of operational efficiency that enables the best experiences. Just like our customers, we are change-agents who are passionate about making a positive difference in the lives of those we serve, and we’re inspired by the opportunity to help them deliver desired outcomes.

RFID Hotel operates within the Avery North America Division of CCL Industries, a world leader in specialty label packaging solutions for global corporations, small business and consumers. Our offices are located in Tampa, FL.”

All offers of employment are based on the successful completion of a pre-employment background check. Avery Products Corporation is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee’s employment at any time with or without reason or notice.

Thank you for your interest and considering this opportunity! Please send resume when responding.

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